Counter Manager

WE’RE SERIOUSLY INTO HEALTHY SKIN.

AND SO ARE OUR BRANDS.

WE ARE THE HOUSE OF BRANDS.

We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.

Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.

Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme™ to feed the skin from within, Environ® to fortify the skin and et al. to finish. Eventis technology to support and enhance the journey to 100% skin health.

We’ve won countless awards recently including:

Global Green Beauty Awards 2024 – Gold: Best Probiotic – Advanced Nutrition Programme Skin Clear Biome & Gold: Editor’s Choice – Advanced Nutrition Programme Skin Clear Biome

Natural Health Beauty Awards 2024 – Winner: et al. make up

Beauty Shortlist Awards 2024 – Winner: Make-Up Product of the Year – et.al. Complexion Glow

Wardrobe Beauty Icon Awards 2024 – Best Toner Winner: Youth EssentiA Vita Peptide Toner

Tatler Beauty Awards 2023 - Best Green Packaging Winner: Environ Focus Care Moisture+ HA Hydrating Serum

About this role

We are seeking an enthusiastic and inspirational Counter Manager in our thriving counter at Harvey Nichols.

You will be responsible for the overall growth of the account and growing brand awareness via both internal and external activity. The successful candidate will demonstrate fantastic customer service skills, have previous experience in leading a team and managing a growing business. Leading by example is the key to success in this role, you will thrive in a target driven environment and relish the chance to support and guide others to achieve their set goals and KPI’S.

Key Responsibilities

• You will have overall responsibility for the success of the counter ensuring both the team and the account meet their sales targets.
• Consistently Achieve your individual KPI’s across all 3 brands, to include: unit sales, occupancy, promotions across all 3 brands, new customer recruitment.
• Lead and develop a team of dedicated Counter Specialists
• Strategic Business planning working with the Department managers, Press and Marketing teams and Head of Retail to launch with excellence and lead on counter events
• Hold team meetings, performance reviews & training sessions to ensure success of the team.
• Responsible for running a treatment column, as well as working on counter, maximising occupancy and identifying sales opportunities.
• Conducting in-depth skin consultations using the latest skin imaging technology.

Desired Skills and Experience

• NVQ Level 3 (or equivalent) required
• Previous retail experience ideally in a high-end environment
• Previous management / assistant management experience is a must
• A background in skincare / cosmetics sales
• A passion for beauty and results driven skincare

What’s in it for you?

• 25 days’ annual leave, rising the longer you stay with us
• Three gifted days (non contractual).
• A monthly allowance to spend on our products, plus additional discount
• Free annual eye test at Vision Express
• Cycle to Work scheme
• Recommend a friend scheme: we reward you for bringing people into our business
• Travel card loan
• Excellent opportunities to grow and move within the company

We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.