At Adaptable Recruitment we have a fantastic opportunity for a Land Operations Executive to join an Ever Growing Travel Specialist company in the Chester area.
Package: up to £23,000 DOE - (9-5pm - 37.5 hours) - 13 months Fixed Term Contract
Holidays: 22 days + bank (increasing 1 day per year)
Location: Chester - Fully Office based - Parking on site - hybrid to be considered for the right candidate
Main Responsibilities To Include:
- Manage and resolve customer queries, primarily land queries.
- Prioritise and action E-mails effectively
- Action daily booking queues
- Chase relevant suppliers for documentation/confirmation
- Check and update documentation for specialist bookings
- Effectively manage and resolve escalated issues
- Crisis situations support
- Fulfil any critical support as directed by Manager
- Handle incoming calls from Agents regarding documentation and Admin queries.
- Investigate booking anomalies and irregularities
The Ideal Candidate:
- GCSE English and Maths: Level 4 or above (or equivalent)
- Excellent telephone manner
- Skilful with Microsoft Office (word/excel)
- Experience dealing with conflict resolution
- Great attention to detail and accuracy
- A flexible and adaptable approach to work
- Excellent team player with the ability to work independently
Benefits To Include:
- This is a full-time office-based position where you will be required to work 37.5 hours per week, with varied shift patterns Monday to Sunday. Hybrid working will be considered for the right candidate
- 22 days holiday rising 1 day per year (up to 25)
- A flexible and adaptable approach to work
- Competitive salary
- Company Pension Scheme
- Enhanced Pension
- Enhanced Maternity & Paternity
- Learning & Development Funding
- Life Insurance
- Health & Wellbeing Hub (including EAP)
- Partner Exclusive Concessions
- Staff Travel Discounts
- Employee Discounts Platform
- Eye Care eVouchers
- Long Service Awards
- Lots more perks!
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