Aramark UK have an incredible opportunity for a dynamic inspirational hospitality leader to join us as Deputy Retail Operations Manager at Everton Football Club. The impressive brand-new Bramley-Moore Liverpool stadium is set to be one of the most revolutionary and advanced venues for fan experience in Europe. Serving 52,888 fans per matchday, the mission is to set the standard for excellence and create exceptional experiences for Evertonians.
The role holder will form part of the senior retail operations team and will and will deputise for the Senior Retail Operations Manager. Together you will work on the delivery of a diverse and effective, high volume, retail food and beverage operation.
A passion for detailed planning and mobilisation, marketing, and execution of retail catering operations, with the necessary resourcing and controls in place to manage the department budget and service quality targets.
You will take on several projects as we mobilise the stadium for delivery in August 2025
This is a full time and permanent position which will be based at the new Everton Stadium.
What’s in it for you:
- Competitive salary
- Permanent position with the requirement to work both weekdays and weekends where necessary to manage the retail operations during match games, concerts and more.
- Generous annual leave that increases in line with service, with the opportunity to buy extra
- Defined contribution pension scheme and life assurance benefits
- Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
- Employee Assistance Programme and in-house Mental Health Champions
- FOOD! A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all!)
Key Responsibilities:
Planning
- A key member of the mobilisation team. Supporting with installing process and developing the team around you
- Provide first class non-event day and event day retail, bar, third party concessions operations
- Uphold and manage business needs and performance expectations and standards
- Encourage and establishing a culture of innovation.
- To champion HSE within the unit and lead by example, ensuring compliance with all legal requirements and regulations, inclusive of Aramark’s health and safety policies
- To champion sustainability throughout the retail department
- Gain an understanding of delivery of financial targets and Key Performance Indicators within areas of responsibility
- Training and delivery of quality and operational standards and upholding the same
- Establish excellent relationships with clients, contractors, and other departments
- Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service
- Be innovative and continually look for ways to optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a ‘smart’ approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers
- Demonstrate full partnership alignment with the client vision and Aramark values being paramount. Achieve this by consistently doing the right thing and celebrating successes
- Take point on projects an ensure you are liaising with culinary and marketing specialist colleagues to implement continuous food product development and drive footfall. Focusing on local, fresh produce
- Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality
- Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually
- Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets
Key Requirements:
- Min 2 years’ experience in retail and beverage environment essential
- Experience in a multisite outlet, stadium or event catering environment essential.
- This role covers 5 days out of seven and will include some evenings and weekends
- Strong leadership qualities and excellent communicator
- Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems
- Standards and quality driven hands-on management style
- Effective team player, with a “can-do” attitude
- Energetic and fast operator
- Assertive, calm, works well under pressure
- Motivated by a passion for quality and great service delivery
- To lead a safe & hygienic operation, complying with all Company & legislative requirements, driving excellence in safety performance
About Aramark UK
Aramark is a leading service and solutions provider in the UK. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com
All applications will be treated in the strictest confidence. Aramark UK is an equal opportunities employer.