Deputy Team Leader

Deputy Team Leader - Emergency Department

Location: Wrexham Maelor Hospital, Croesnewydd Rd, Wrexham LL13 7TD

Contract type: Fixed Term Until 25th March 2025

Hours per week: 18 (2 shifts a week working from 10am-8pm) 

Salary: £23,073 per annum pro-rata

Driving Requirement: Full UK driving licence allowing you to drive a manual transmission vehicle.

If you are love working in a team and supporting others to make a difference to those in need, this position could be for you!

Fantastic opportunity has arisen for a positive, compassionate and solutions focused individual to join our Independent Living team as a Deputy Team Leader.

You will provide junior management support to the Emergency Department service. This involves direct service delivery to patients and the support and line managing of a small team of volunteers based in the Emergency Department which is a fast paced, intense, and sensitive environment. The role will also involve the individual deputising and being responsible for recruitment, induction and line management of volunteers. Being at the Emergency department when the Team Leader is not working.

A day in the life of a Deputy Team Leader will include:

• Escorting patients to assigned departments.
• Collecting prescriptions to speed up their discharge.
• Providing emotional support/pastoral care while they await treatment.
• Providing emotional support to close friends and families.
• Ensuring patients have food/drink while waiting for long hours.
• Driving patients home when discharged and making sure they are safely settled at home.
• Signposting and referring patients to other sources of support in the community.
• Managing volunteers and picking up Teak Leader responsibilities.

Please note that this service runs from Monday to Sunday 10am to 8pm (including bank holidays) and successful candidate will be expected to commit to up to 10-hour shifts. 

To be a successful Deputy Team Leader, you’ll need;

• Good ICT skills across use of the internet, emailing, word processing.
• Good verbal and written communication skills.
• Educated to at least A level or equivalent by experience.
• Understanding of the challenges involved in supporting vulnerable people.
• Experience of working in a team, co-operating, and supporting others.
• Experience of dealing with the public.
• Full driving licence allowing you to drive a manual transmission vehicle.  
• Experience of staff and volunteer management.

Closing date for applications is 4th August 2024.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date. 

In return for your dedication and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.