Job Title: Housing and Community Officer
Salary: 30,000 per annum
Hours: 37 Hours Per Week
Type: Permanent
Location: Liverpool, L3
Start Date: ASAP
Join our client as a Housing and Community Officer and play a crucial role in shaping a thriving community. This position offers you the opportunity to make a real difference to residents' lives by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being. Your work will directly influence housing services, from managing rent and benefits to working on community regeneration projects.
Key Duties and Responsibilities:
- Provide advice on tenancy matters, welfare benefits, and rehousing requests.
- Assist tenants with support needs to help them sustain their tenancies.
- Support the Property Services Manager with void turnaround targets and the lettings process.
- Assess housing applicants and manage allocations in line with the Lettings Policy.
- Ensure tenancy terminations and new lettings comply with policy and targets.
- Work to resolve tenant disputes and enforce tenancy conditions in collaboration with the Housing Management team.
- Assist with legal action to enforce tenancy conditions when necessary.
- Conduct estate inspections, monitor repairs, and liaise with colleagues to improve the environment.
- Promote tenant engagement in service delivery and decision-making.
- Attend internal and external meetings as needed.
Qualifications and Experience:
- Experience in a housing management role or knowledge of tenancy law is advantageous but not essential.
- Strong planning and organisational skills.
- Excellent communication and customer service experience, with a proven ability to work effectively with the public.
- Enthusiasm, drive, and a genuine passion for making a positive impact on the community.
If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)