FI Real Estate Management Ltd is one of the UKs largest commercial property companies with individual Asset Management, Property Management, Facilities Management and Projects teams.
As a forward-thinking dynamic Facilities Management business, we are looking for a Regional Facilities Manager to cover the South Wales location.
Within this role effective planning, operational and contract administration procedures leading to the provision of high-quality, cost-effective services. We aim to provide a safe, comfortable, and operational working environment for all our tenants, in respect of Health & Safety, Space and Office Planning, Office Services, Welfare Facilities and to protect the value of the company’s property portfolio through Facilities Management, Building Maintenance and M & E Maintenance.
Key Duties & Responsibilities
Client Management:
- To provide local support whilst working alongside our property management team to act as the primary interface between tenants for Facilities services, whilst ensuring business continuity and tenant satisfaction.
- To ensure that tenants’ requests and calls initiated, are responded to in an effective and professional manner and to within agreed service levels.
- Establish and maintain good occupant relationships and communications through personal contact and regular meetings with on-site management.
- Understands customer’s present and potential requirements and position FIFM accordingly to maximise any opportunities.
Service Delivery & Contract Management:
- Responsible for the site, infrastructure and facilities services. To include the management of suppliers, contractors, site resources and sub-contracted services.
- Daily control of outsourced ‘hard and soft’ support contracts e.g., access control, cleaning, mechanical and electrical services, fire protection, lifts, building repairs, security, and grounds maintenance.
- Co-ordination of all on-site external suppliers, contractors, sub-contracted services.
- To ensure that all work undertaken complies with the Health & Safety requirements.
Budget Management:
- To ensure all requests are budgeted and costed according to the overall budget plan. All non- conformance to the work plan is highlighted on a timely basis to the customer to get clarity on how to proceed.
Project Management:
- To undertake projects, within field of responsibility, ensuring that they are completed on time and in budget and to the customer’s satisfaction.
- To oversee and co-ordinate the activities of external contractors and to be responsible to the customer for the delivery.
- Working alongside the in-house Property Management and Projects team to deliver an excellent client experience.
Business Continuity:
- Maintain the security of the company's investments in buildings, infrastructure, and services, by the proper conduct of maintenance, repair and Health and Safety policies, in keeping with legislation and defined requirements.
- Development and Implementation and maintenance of a site-specific call-out procedure.
Office Services:
- To manage all office Services in relation to the customer requirements, these may include reception meeting/video conferencing facilities, catering, vending, security, and cleaning services, which present an acceptable image to our customers and visitors and effectively meets the requirements of interna customers.
Emergency procedures:
- To maintain fire alarm, firefighting and emergency lighting systems in operational condition and control the emergency evacuation procedures for the building.
Emergency call out:
- To provide and manage an On-Call facility which will allow for an Out of Hours response to emergency situations.
Health & Safety:
- To ensure that all sites comply with statutory regulations, inspections, Codes of Practice, COSHH and relevant Health & Safety legislation and policies, including undertaking Risk Assessments. Responsible for taking all action necessary to minimise the risk to customers.
- To ensure that works carried out by Contractors/Suppliers comply with all relevant statutory regulations Codes of Practice, COSHH, CDM, relevant Health & Safety legislation and the Portal Health & Safety Policy
- Responsible for the control of ‘Permits to work’, where applicable, and for ensuring that Risk Assessments and Method Statements are provided by Contractors / Suppliers before any works commence on site. Responsible for ensuring that the Building File, Health & Safety File are kept fully up to date. Responsible for ensuring that the “Fire Certificate” drawings are kept up to date and that any material changes to the fabric of the building, or changes to Installations/layout that impact on the Fire Certificate are recorded and reported to the Fire Authority.
Building & Engineering Maintenance:
- To liaise with external contractors regarding building maintenance and adopt overall responsibility for the co-ordination and management of maintenance and repair services.
- Use competent specialist sub-contract labour, to ensure that the building and plant are maintained in such a way that disruption, due to failure, is kept to a minimum and the value of assets maximised.
- Ensure preventive maintenance schedules are introduced and that maintenance and inspections meet statutory and company requirements.
- Carry out vacant building inspections
- Conduct regular site inspections.
Asset Management:
- To ensure that the Property and Equipment asset register are maintained.
- To ensure during any project ‘handover’ that all relevant information is made available in order to update the asset register.
People Management:
- To ensure that direct reports are aware of, understand and support departmental and company objectives.
- Responsible for the overall control, performance, motivation, team building, career and personal development of all direct reports.
- Staff reviews as directed by the departmental and company procedures.
Reports and communication:
- Written/verbal reports as required by the Head of Facilities Management, Key stakeholder & clients
- Responsible for controlling accurate and comprehensive administrative records and Building File contents, including emergency information sheets, health and safety logbooks, expenditure records, and service contract documents
Qualifications & Experience Required
- A minimum of 3 years' direct Facilities management responsibility in the control of both ‘hard’ and ‘soft’ service provision.
- A minimum of 3 years people supervisory experience.
- Working knowledge of M&E systems / installations with an understanding of the operation of HVAC, electrical distribution and generation, UPS, comms room, fire detection/protection and other engineering systems including Building management and Energy management systems.
- Knowledge of building construction and project management techniques.
- NEBOSH Health & Safety General Certification or similar
- FM related qualification would also be beneficial (IWFM)
Personal Specification:
· Exceeding clients expectations - identifies accurately the needs of internal and external clients and exceed the clients’ expectations by delivering a high-quality service.
· Planning & organising - takes a structured approach, prioritises, manages own time, and works to high quality standards.
· Teamwork - gains trust and respect within the team by sharing in success and learning together.
· Problem solving - takes action to avoid problems or resolves with solutions that best fit the customer and company.
***Please only apply for this position if you are based near South Wales, UK and you can reasonable commute to the location.***
This role offers a competitive salary package along with opportunities for career advancement within the company. If you are interested in this role click 'Apply' and send us your up to date CV.