Control Room Operative

The ACC Liverpool Group operates the city's waterfront event campus the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel.

Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, including the Eurovision Song Contest last year and in 2024, We have recently hosted the Labour Party Conference, in addition to a packed programme of entertainment and business events.

About the role:

In this role you would contribute to the safety and security of The ACC Liverpool Group premises, staff, guests, and visitors. You will be responsible for monitoring and responding to security alarms, CCTV feeds, and other critical systems Security Control Room systems to ensure the safety and security of our Campus and our visitors.

We are looking to recruit a Control room operative/ Security Officer to join our Security services team on permanent full-time basis. This role will be working a mixture of day and night shifts.

Main duties of this role include:

• Operate, monitor, evaluate and maintain ACCL CCTV surveillance systems to ensure the safety and security of the ACCL Campus and all our visitors.
• Maintain the integrity, accuracy and confidentiality of all information gained to ensure it is always secure by strict compliance with The ACC Liverpool Groups CCTV policy.
• Be a key contributor to the Security Control Room and Incident management processes across ACC Liverpool.
• Providing a high visibility presence around the ACC Liverpool Groups premises, to reassure guests and visitors and act as deterrent any hostile activity.
• Assist with the daily management of our Incident Management software, HALO, maintaining accurate records of all Incidents and the actions taken.
• Act as first respondent to any security, first aid or emergency that arises on The ACC Liverpool Group premises.

We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, we re looking for someone who:

• Has the ability to perform duties safely on their own, using procedures and without direct supervision.
• Is happy to work rotating shift patterns, 24/7, 365 days a year, including nights, weekends and holiday periods.
• A willingness to learn and develop and show high level of commitment and professionalism.
• Able to deal with urgent situations and difficult, sometime anxious, people under pressure.
• Understands the basic Company Protocols with regard to Accidents and Incidents reporting
• It is preferred that you hold a valid SIA licence (CCTV and Door supervisor) and an advanced First aid certificate.

If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group s continuing success story this could be just the job for you.

Company Benefits:

We are an award winning, world class venue and our people are at the heart of everything that we do. Recognition and reward is of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme, starting with 240 hours (inclusive of BH), which increases with length of service
• An excellent local government pension scheme, where by employer contribution is currently set at 14.1%
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes
• An excellent occupational sick pay scheme
• Free onsite parking right in the heart of the city centre
• Employee Reward Platform
• Agile working and flexi time policies, where appropriate and in line with business needs
• A dedicated wellbeing strategy to support staff when at work
• 30 Qualified Mental Health First Aiders on site

The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards:

• Disability Confident Employer
• Member of the Fair Employment Charter
• Real Living Wage employer
• Social value impact plan - last year we contributed over £6.4m
• Green Meeting s Gold Standard
• Sustainability Strategy
• Positively influencing biodiversity we have 3 beehives on our campus grounds
• Carbon Neutral Campus
• Accessibility Strategy
• AccessAble Guide

Equality, Diversity & Inclusion

The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Closing Date: 22nd January 2025

Interview Date: TBC