Service Support Manager

Job Overview:

The Service Support Manager will play a crucial role in overseeing the delivery of support services to homeless families and individuals within furnished accommodation. This role involves managing a team of support staff, ensuring the implementation of outcome-based support plans, fostering positive move-on strategies, and facilitating Service User engagement.

Responsibilities:

Supervision and Team Management:

- Lead and manage a team of support staff.

- Ensure the team adheres to flexible support delivery, including weekly visits and additional contact as needed.

- Ensure the support plan delivers against the contract Key Performance Indicators.

Support Planning and Implementation:

- Oversee the development of outcome-based support plans within 7 days of Service Users moving into the property utilising industry leading software from Homeless Link UK.

- Focus on encouraging Service Users to move away from homelessness or rough sleeping, stabilizing their lifestyle.

Move-On Strategies:

- Plan and implement strategies to move Service Users toward greater independence in a timely manner.

- Identify and access appropriate services for Service Users requiring specialist support with partner agencies.

Engagement and Communication:

- Facilitate access to interpreters when needed.

- Proactively engage with Service Users, including those not actively participating, through visits and contact outside agreed support hours.

Emergency Preparedness:

- Ensure Service Users are informed about emergency procedures and provided with relevant contact information.

- Develop and implement a proactive approach to managing and addressing incidents of conflict or bullying.

Service User Involvement:

- Implement mechanisms for Service User involvement, including informal/social activities and structured sessions in partnership with external agencies.

Safety and Security:

- Foster a safe and secure environment within the service.

- Develop and implement a proactive approach to managing and addressing incidents of conflict or bullying.

Communication and Documentation:

- Communicate policies, procedures, and relevant documents to Service Users in an accessible manner.

- Ensure Service Users have necessary contact details for reporting concerns or adverse incidents.

Qualifications:

- Advance DBS check

- Bachelor’s degree in social work, Human Services, or related field.

- Proven experience in managing support services for vulnerable populations.

- Familiarity with housing and homelessness issues.

- Strong interpersonal and communication skills.