School IT Support Analyst

School IT Support Analyst

Role: School IT Support Analyst
Location: Liverpool area
Salary: 30,000 - 37,000

Are you looking for more varied work, sick of sitting in an office all day, every day? I am working with Merseyside's best IT Solutions providers leading their search for an IT Support Analyst who can assist with the on-site IT Support in their Liverpool based School customers.

The MSP that you will be working for are an incredible outfit with some superb training plans and facilities, and have a really good bunch of Engineers who are very tight knit, you will get truly looked after here. Within this role you will be working 3 days per week on site at a multi academy trust in Liverpool centre, and for the other 2 days per week you will be assisting in other contracted Schools and business' within the area.

Benefits:

• Bespoke system training
• Microsoft certs paid for
• Free parking
• Private Medical
• Private Dental
• Pension Scheme
• Fuel Expenses
  
  What You'll Do:
• Deliver expert second-line IT support to schools, colleges, and universities.
• Manage and enhance IT systems, networks, and infrastructure for optimal performance.
• Conduct on-site visits across Merseyside to provide technical support and strategic guidance.
• Quickly troubleshoot and resolve hardware, software, and network issues.
• Collaborate with educational staff and corporate clients to identify and implement tailored IT solutions.

What We're Looking For:

• Experience: 5+ years in IT support, ideally with educational institutions (experience with corporate clients is an advantage).
• Technical Expertise: Proficient in network management, cloud platforms (Office 365, Google Workspace), and server administration (Windows Server, Active Directory, DNS, DHCP).
• Specialized Skills: Experience with Smoothwall, Aruba switches, and educational tech systems (e.g., MIS, Paxton Systems).
• Additional Tools: Skilled in Mac management, MDM platforms (e.g., Jamf), and print management tools (e.g., Papercut).
• Problem Solving: Strong troubleshooting skills with a proactive, solutions-oriented mindset.
• Communication: A customer-focused approach with excellent communication skills for engaging with educators and business professionals.
• Travel: A full UK driving licence and access to your own vehicle for regular travel across Merseyside.

The personal development opportunities that you will gain here are second to none. Due to the size of the business, they have a vast array of resources to help you better yourself. With a competitive starting salary range and training, I highly recommend applying for this role if you feel you have the right attributes.

If this sounds like it could be for your then please APPLY.