Revenues and Benefits Professional

Customer Service Advisor

Liverpool

Contract
£12.71 per hour

Our client is looking for an experienced Call Centre Customer Service Advisor.

As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Key responsibilities:

Handling inbound calls related to Council Services including Council Tax

Assist residents with understanding their council tax bills, payments and account details.

Set up and manage Direct debits, payment plans and other payment options

Assist with Council tax related issues such as arrears, disputes and exemptions

Ensure compliance with council policies, procedure and legal requirements

Maintain accurate up to date record of customer interactions.

Essential:

Experience of answering enquiries relating to CTAX billing and recovery. (Essential)

Experience of using Revenue systems such as NEC Northgate. (Essential)

Must have a current BPSS certification that will cover the duration of the placement (Essential)

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.