Commercial Claims Manager

Working for a rapidly growing and well respected company in Liverpool, we are recruiting for a Commercial Claims Manager to join their Insurance Division on a full-time, permanent basis. The role has arisen due to growth within their team, and it's a broad and varied role for someone with a strong background in Insurance Claims (motor) who wants to work in a successful team.

Location: Liverpool office - min 2 days per week and the rest from home

Salary: Up to 70k per annum

Benefits: 25 days holiday, pension, healthcare plan, plus much more

Hours: Monday to Friday 9-5.30pm

What the role will entail;

People Management;

• Lead and motivate your team managers/colleagues, identifying how they contribute to the success of the business
• Set, review and ensure achievement of KPI's, SLA's and team objectives
• Develop and coach your team managers by way of personal development plans to maximise their own performance and that of their teams
• Conducting 1-2-1's and appraisals in line with company policy
• Leading by example being approachable and and delivering excellent leadership skills
• To identify talent and support the development of your people
• To plan effective recruitment in a timely manner as not to affect service
• To create an environment where colleague feedback on leadership and development is good to excellent

Commercial

• To contribute to development of a customer service strategy to enable the Business to meet its goals
• To work with clients to enhance delivery of customer service and claims strategy for respective processes
• To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
• To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA/SRA

Data Analysis and Continual Improvement

• To analyse data and predict trends providing recommendations to ensure no disruption to services as well as making recommendations on improvements to performance
• To ensure data is disseminated across teams so team/individual performance is understood
• To oversee completion of monthly audits in accordance with business policy ensuring that feedback is provided to team managers and colleagues with appropriate training and support provided as necessary
• To work with training/QA to ensure the collation and delivery of appropriate training sessions as and when required

What skills and experience you'll need;

• Strong level of commercial acumen with motor claims experience at senior level essential
• Insurance claims trend analysis
• Engagement at all levels with insurer partners
• Thorough knowledge of end to end motor claims processes
• Ability to lead and motivate
• Supervisory/management experience in claims environment
• Preferred working knowledge of claims IT systems
• Sound reasoning and ability to identify the issues involved in any problems arising

Any offers are subject to a DBS check and successful references.

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.