Scheduler - Client Care Coordinator
Home Instead Home care are a locally owned family business, we are looking for an organised professional who can assist with the following duties. You will perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients
- Paid ongoing training and development plus fully funded
- Company Pension scheme
- Fantastic career progression opportunities in a growing business
- Free and confidential 24/7 Employee Assistance Programme
- Referral scheme and employee recognition, enabling you to earn rewards bonuses
- Free DBS
- Work phone and laptop
- Bonus scheme
- Company events
- Birthday Day off
- Work life balance
- Home Instead are a Real Living Wage Employer
- Awarded the Top 20 recommended Homecare award for the last 7 years in a row.
- Recent CIW inspection report recorded excellent management and well run organisation.
The Role
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange/conduct introductions.
- Ensure client schedules are matched to their needs, with the same Care Professionals and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professionals information onto to the electronic scheduling system.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Participate in shared on-call duties as required.
Carry out any other duties deemed necessary for the successful operation of the business
Qualifications
Essential
- L2 QCF Health & Social care
- Drivers Licence with own transport.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
Desirable
- L3 QCF Heath & Social care
Overview: We are seeking a highly organized and detail-oriented individual to join our team as a Scheduling Coordinator. As a Scheduling Coordinator, you will play a crucial role in managing and coordinating schedules for our clients and employees. This is a full-time position based in our office.
Salary Range £26,000 - £27,000 per year