Credit Controller

About Us:
Forward-thinking waste and recycling solutions provider, with depots across the Wirral, Manchester, Preston, Leeds, and Birmingham. As an award-winning, family-run business, we are seeking talented, hardworking, and ambitious individuals to help us grow. We pride ourselves on being an Equal Opportunities employer and go above and beyond to ensure our staff are among the happiest in the industry.

The Role:
We are looking for a dedicated Credit Controller to join our team, reporting to the Head of Transactional Services. Your main responsibility will be to collect cash in a timely manner while minimizing bad debts. You will work collaboratively with internal and external stakeholders to deliver exceptional customer service and meet our financial targets.

Key Responsibilities:

• Manage your portfolio of customers to ensure timely payments according to agreed terms.
• Provide the highest level of customer service to internal and external clients.
• Handle a high volume of customer inquiries over the phone.
• Maintain accurate customer records to prevent delays in invoicing and statements.
• Update our accounts receivable system, Credit Hound, with records of all collection activities.
• Process card payments and issue electronic direct debit mandates.
• Provide copy invoices to customers as needed.
• Build rapport with customers and handle statement reconciliations.
• Communicate effectively with customers regarding work-in-progress (WIP) statements.
• Escalate any concerns to the Credit Control Team Leader.
• Manage customer queries through our query management system.

The Ideal Candidate:

• At least 2 years of experience in a credit control team managing high transaction volumes.
• Tenacious, organized, and committed to delivering excellent customer service.
• Comfortable handling statement reconciliations and experienced with online transaction portals (e.g., ProActis, Tradex, Dwellant).
• Proven track record of achieving cash collection targets and minimizing bad debts.

Qualifications:
Essential:

• 2 years of credit control experience.
• High level of written and oral communication skills.
• Strong Microsoft Excel skills.
• Knowledge of the end-to-end credit control process.

Desirable:

• ICM Level 3.
• Customer service experience.
• Familiarity with SAGE, SAGE CRM, AMCS, and Credit Hound