ICT Support Assistant

ICT Support Assistant
12.82 per hour
Temporary role working M-F 9am-5pm (30-minute lunch break)

Location: Oswestry

The role:
We are supporting our incredible client to recruit an ICT Support Assistant who will provide effective technical support across the charity's care and retail settings.

Main Duties of the ICT Support Assistant:

• Support staff and service users in a timely and approachable manner to ensure ICT equipment can be used effectively; troubleshoot basic technology issues; provide technical support and guidance to staff to develop ICT knowledge; coordinate and undertake equipment set up, configuration and relocation.
• Assist with the identification, development, testing, installation and rollout of new hardware, software and databases, providing basic training as needed.
• Administer hardware and software; maintain up-to-date asset and consumables inventories; support the procurement and disposal of equipment; assist in maintaining all ICT equipment in a clean and serviceable condition.

Candidate:

The successfully appointed ICT Support Assistant will:

• Be knowledgeable with Android, Apple, and Windows devices, smart devices, gaming and audio-visual equipment.
• Be able to Set up, maintain, and perform minor repairs on ICT equipment.
• Provide exceptional customer service.
• Have access to a car (mileage provided) as you will work 4 days in Oswestry and 1 day in Conwy.
• Hold a Level 4 or above (or equivalent) in an IT or numeracy related subject would be an advantage.
• Hold an NVQ, vocational qualification, recent graduate or equivalent would also be an advantage.

Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

Additional skills/job titles: IT Support Specialist, IT 1st line Support, IT Helpdesk Assistant, User Support Technician

The Company

Our client, a reputable organisation that operate within the charity sector. They promote a positive working culture and provide a fantastic service making a difference in people's lives.

To Apply:

This vacancy is advertised by Travail Employment Group who are acting as an Employment Business.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.