Resident Liaison Officer

Resident Liaison Officer (Social Housing) - Ongoing temp

We're seeing a Resident Liaison Officer on an ongoing, temporary basis to support a large Social Housing maintenance contract in Liverpool, with hourly rates up to £18, working 8am - 4:30pm.
Your new role

• Act as key point of contact between residents, contractors and colleagues throughout ongoing work - addressing any queries, complaints and concerns within a professional & timely manner
  
• Contacting residents to book in for surveys, pre/post work inspections and appointments with contractors
  
• General administration work, collating customer satisfaction surveys, maintaining accurate records of resident interactions
  
• Attending site visits and meetings, providing feedback from customers to site teams
  
• Develop and maintain strong relationships with contractors, customers and other stakeholders
  

What you'll need to succeed

• Experience within a TLO/RLO position, ideally within a social housing environment
  
• Strong communication, interpersonal and customer service skills
  
• Good negotiation and influencing skills
  
• Driving licence with access to own vehicle
  

What you'll get in return

• Weekly pay
  
• Hourly rates up to £18ph
  
• Option to be paid PAYE or Umbrella
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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