Sales & Helpdesk Support Assistant Position Type: Part-time (3 days a week) or Full-time Salary: Approx. £18,000 (depending on hours and experience) Job Type: Full-time or Part hours available ________________________________________ Key Responsibilities: Sales Support:
Respond to incoming sales inquiries and produce customer quotes with accuracy and quality.
Maintain regular contact with contract customers to enhance sales and identify additional product opportunities.
Reach out to existing customers to build tailored "Product Plans" and drive incremental sales.
Assist in growing the customer base through sales prospecting, cold calling, and marketing activities.
Utilise social media and other channels to build brand awareness.
Provide monthly sales forecasts, plans, and objectives, and review these regularly.
Helpdesk Support:
Assist Help Desk Engineers in providing high-level service and support.
Answer and record first-line support calls, capturing detailed problem information.
Monitor systems for potential issues, ensuring timely reporting and resolution.
Manage administrative tasks, including recording incoming parts, maintaining service report data, and filing.
Skills and Requirements:
Strong communication skills, both written and verbal, to engage with customers and team members.
Solid organisational and administrative abilities, with attention to detail for maintaining accurate records and supporting company standards.
Basic understanding of monitoring systems and processes is preferred but not essential.
________________________________________ If you are organised, proactive, and enjoy working in a dynamic environment, we encourage you to apply by sending your CV to northwestjobs@pertemps.co.uk
