National Account Manager

Our Client, a market-leading service provider to the hospitality industry, are looking for a National Account Manager to drive commercial value. This role focuses on looking after existing businesses and tending to contracts ensuring they are commercially viable. -Client Retention and Growth: Maintain and expand our national client portfolio. - Relationship Building: Foster strong relationships with client hotels. - Contract Management: Review, renew, and negotiate contracts and pricing. - Team Oversight: Supervise area service managers for selected sites. - Travel: Flexibility to travel and work nationally as required. Responsibilities: - Represent the company positively during client visits. - Support the Senior Account Director in managing client accounts. - Conduct monthly, quarterly, and annual review meetings. - Ensure commercial contract viability. - Handle day-to-day enquiries and provide full customer support. - Train new customers and Area Service Managers. - Liaise with the account management team on activities and issues. - Attend service review meetings with customers and internally. - Arrange customer visits to production facilities. - Manage customer account closures. - Draft price lists and proposals. - Assist with drafting new customer contracts. - Submit weekly and monthly reports. - Report service or quality issues to General Managers. - Fulfil other reasonable tasks for the benefit of the business. Skills & Experience Required: - Excellent people, planning, and organisational skills. - Demonstrated flexibility with a hands-on approach. - Strong relationship-building abilities. - Experience in contract management and negotiation. - Ability to manage multiple tasks in a fast-paced environment