We are currently recruiting an Assistant Store Manager / Store Manager for maternity cover in our store in Cheshire Oaks Designer Outlet.
As first support of the store manager, you will:
- Support the store manager in delivering training / coaching sessions on product knowledge, CRM, Customer service, brand presentation and visual merchandising, taking care of business guidelines
- Support the store manager in planning working rotas
- Monitor KPIs and team sales performance and prepare complete reports for the Area Manager
- Substitute your store manager in his/her dailiy tasks in the shop when absent
- Provide an excellent service to customers and grant them the best shopping experience
- Activate all CRM strategies to build a loyal client base in order to enhance the concession economic results
- Monitor stockroom standards and grant right product assortment on the floor
SKILLS AND COMPETENCES
- Previous experience (at least 2 years) in retail environment, for fashion premium luxury brands and in team management
- Ability to work autonomously and in a dynamic environment
- Ability to prioritise work load, meet deadlines and specified standards
- Excellent communication skills across all levels
- Strong cooperative attitude
- Customer oriented, organised and with a positive constructive attitude