Business Development Manager

Account Executive – Job Specification

£32k basic OTE £55k Uncapped

Company overview

We are obsessive about service. Our mission is to be championed by our customers as the most dependable provider of IT Services & Solutions, through clear communication, technical excellence, and first-class customer service.

To achieve this, we work as a team, serving each other to the best of our abilities. Everything we do is centered around trust. Trust between colleagues, trust with customers and trust with our suppliers.

Over the many years we have been operating, technology has continually evolved and changed. It is a testament to our culture that over that time, we have seen tremendous longevity with customer relationships.

Continued growth has meant an exciting and challenging role is available within our Sales Team for an ambitious individual.

Role

The successful candidate will be responsible for maintaining existing established relationships as well as developing relationships with new customers. The AE will work alongside a designated business manager who has experience in developing new recruits. The AE and BM will work together to achieve a joint sales target.

Our aim is to provide a solid foundation for the successful candidate to progress through the Sales Structure at a rapid rate.

There is an expectation that the successful candidate will work in a hybrid way. Meeting customers face to face, spending time in the office building relationships with colleagues and working from home where and when required.

Key Responsibilities

• Working in collaboration with the Business Manager to define a strategy for success.
• Provision of exceptional customer service; the foremost requirement within our responsive business
• Spending time with customers to understand their problems and challenges and working collaboratively with the commercial team to solve these problems.
• Working with the Commercial team to understand the services we deliver to designated customers and identifying opportunities for service uplifts and contractual renegotiation.
• Account management and continuous engagement within valued long-term relationships.
• Setting agreed KPI’s with your business manager and managing your own behaviors.
• Setting a defined new business strategy in collaboration with the designated business manager to generate net new accounts for us.

Person Specification

This role, will suit someone who is ambitious and approaches challenges with a positive mindset. A brief overview of the types of values and personality traits we look for in colleagues are:

• Highly personable with a natural ability to establish, build and maintain trust with colleagues, customers, and suppliers.
• Confident and enthusiastic
• Natural problem solver who demonstrates high levels of creativity
• Someone who thrives on being given responsibility
• A desire to continually learn and challenge yourself

Experience and Skills

The following experiences and skills would be considered necessary:

• 1 Year ‘Customer Centric’ B2B sales experience in the UK. Candidates with equivalent Account Management/Customer Success experience will be considered providing B2B.
• Ideal but not essential, understanding of the industry.
• Excellent organisational and proposal writing skills.
• Excellent communication skills and the ability to build rapport instantly.
• A proactive approach with ability to use initiative and manage without authority
• A UK Driving License

The following skills and experience would be desirable:

• Experience of a customer facing role within an IT channel provider (MSP or VAR)
• Experience of ConnectWise CRM
• Face to Face business sales experience.

What we can offer the successful candidate

• Engaging and creative company culture
• Career development and learning opportunities
• Competitive salary and benefits package including car allowance, pension, and private health
• 25 days annual leave plus UK Public Holidays
• Annual company bonus scheme
• Flexible working
• Paid for Social get together's
• Modern office environment with breakout areas and free parking