Digital Applications and Support Manager

Principal Accountabilities

• To be responsible for multiple digital projects and ensure they are embedded in working and teaching practice and are delivered on time and within a proposed budget.
• Responsibility for online delivery working with academics to ensure North Wales Management School courses are available on time and to quality expected
• Overall responisble for a variety of University Learning Platforms.
• To coach and support students, academic and professional staff in embedding digital and digital skills into their study, teaching and working practices.

Key Tasks

• To provide expertise in identifying future digital projects and ensure these projects contribute to the development and subsequent implementation of strategies and plans, including the
• Supporting Student Learning and Achievement Strategy, the Digital Enhancement Strategy and the Active Learning Framework.
• To evaluate requests for digital projects/initiatives, in conjunction with the Technical Review Panel, ensuring they meet the University’s requirements and are value for money and can be achieved within the desired timescale whilst meeting University’s strategies.
• To liase with Higher Education Partnerships (HEP) and work with the Project Manager for NWMC and academics to ensure modules are ready to launch and student and staff enrolment are completed to a timescale six times a year.
• To be responsible for the Canvas platform (VLE), Moodle and integrations to other software such as SITs, Panopto, Unitu and Turnitin.
• To be accountable for digital projects as agreed by the Digital Solutions Manager and create steering group, scoping documents, and ensuring appropriate timescales within a defined budget are created.
• To provide strategic lead in conjunction with the Information Services Senior in the development and delivery of the use of Learning and IT technologies by staff and students across the University including the creation of a digital learning action plan and ensuring the development meets other strategic aims within the University.
• To develop with appropriate staff effective learning resources that enhances understanding of the use of digital technologies for staff and students and provide a one stop digital platform for all student support.
• To create short courses for all staff in the use of digital technology and other short course as required.
• To liaise with the member(s) of the Academic Development Team in reviewing the Personal Tutor scheme including the development of the personal tutor template on the VLE, documentation and guidance on the scheme and technical experience on how technology can be used to help retention.
• To write tender documents and support documentation for the purchasing of technology platforms including the VLE, Panopto, Turnitin and other software as required and ensure these technologies meet legislation including accessibility standards, GDPR compliance and Welsh standards.
• Manage and mentor team members, providing guidance and support for professional development.
• To review present business processes and identify where efficiencies can be gained by using digital technology across the University.
• To collaborate with academic and professional staff to ensure the embedding of interactive tools and digital technologies to improve working and teaching practice to meet University strategies and streamline business processes.
• Establish professional partnerships across the University with Academic faculties and other Professional Services, developing effective relationships of influence and trust, and embedding digital across the university by ensuring user adoption of digital processes and technology.
• To provide high quality support in use of tools for digital learning and ensure that usage grows in line with the University’s strategies, by facilitating staff development through the creation of online courses and by leading on digital learning events, learning lunches hosting seminars, workshops and one to one training.