Data Quality & Compliance Manager

Job Title: Data Quality & Compliance Manager
Location: Liverpool City Centre
Salary: £45,000 per annum
Hours: Office-based, Monday to Friday, 9:00 AM - 6:00 PM We re looking for an experienced property management professional to join our client's team as a Data Quality & Compliance Manager. This role is all about ensuring data accuracy, compliance, and smooth operations across our property management, lettings, and block management processes. Key Responsibilities

• Ensure all property and transaction data in our systems is accurate and up-to-date.
• Conduct data audits, resolve inconsistencies, and improve reporting processes.
• Generate performance reports with insights for senior management.
• Track key metrics, including occupancy rates, arrears, and customer satisfaction.
• Audit workflows, communications, and processes to identify and implement improvements.
• Ensure compliance with legal and regulatory requirements.
• Review customer interactions, provide feedback, and implement strategies to enhance satisfaction.
• Handle complaints efficiently and manage online reviews to protect the company s reputation.
• Create and deliver training programs on compliance, customer service, and software use.
• Collaborate with teams to streamline workflows and enhance business performance.
• Identify and implement technology solutions to boost efficiency.

What We re Looking For

• Proven experience in property management is essential.
• Strong analytical and organisational skills with a keen eye for detail.
• Proficiency in CRM systems, Excel, and reporting tools.
• In-depth knowledge of property legislation and industry standards.
• Excellent communication skills and a customer-focused approach.
• Ability to think strategically and implement effective solutions.

Please only apply if you have the required experience.